Brazilian Hair International

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Shipping & Returns

Terms and Conditions:

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. Brazilian Hair International reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

 

Overview:

When you purchase product we will always make every effort to match each selection to the exact specifications of your order. Because our hair is 100% human hair it's impossible to guarantee hair color or texture. Our Brazilian hair is available in natural Straight, Wavy or Curly pattern and also a few Steam Permed selections. All hair color will range between a natural 1b and 2. In some cases we may have lighter pieces which are available upon request but are not guaranteed.

Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product.

At Brazilian Hair International we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory. Everything goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

 

Order Processing:

Our business hours are Monday through Friday from 8:30 am PST. to 5:30 pm PST (11:30am EST. to 8:30 pm EST.) During the time-frame of 2:30pm-3:30pm PST (5:30 pm to 6:30 pm EST.) calls will not be answered. Any order placed before 2pm PST/5pm EST. will ship out the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form. Please note: 2-day and 3-day shipping time-frame does not include the day of processing.

 

Product Availability:

Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order. We do not offer any price adjustments during sales or promotions.

 

Payment Terms:

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Due to the nature of our products, All Sales Are Final.

If you are a new customer and /or your order is over $400, your billing and shipping address are different or you are an international customer you will be asked to fill out a credit card authorization form prior to the release of your order.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

 

Shipping Costs:

Shipping cost is calculated as a flat rate through our system for 1 (one) - 10 (ten) pieces of product based on the following parameters:

Shipments within the United States:

Ground (5-7 business days): $15
3 Business days: $20
2 Business days: $30
Next Day Air Weekday: $45
Next Day Air Saturday: $75

Shipments outside the United States:

Expedited (5-7 business days): $70
Express (3-4 business days): $85

If you are placing an order for over 10 (ten) pieces of product or a wholesale order your shipment charge will exceed the regular shipment fee schedule regardless of whether the system has indicated that or not. To find out what (if any) additional cost will apply for shipping to an order larger than 10 (ten) pieces of product please call us at 1-646-330-5956.

 

Shipping Delays:

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.

Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address:

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $15 fee UPS charges us to make the correction.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

Lost Shipments:

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-646-330-5956. We will contact UPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement will be sent pending UPS's investigation of the situation.

 

International Shipments:

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

 

Return policy:

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that if truly defective we want to hear from you! If you have received any product that is defective you must contact us within (5) five business days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. We will require you to provide photos of the defective hair. If the product you've received is deemed to be defective by our team we will send you a return label for the merchandise received. Once we've had a chance to examine it on site we will send a replacement immediately.

If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.

All purchases at our boutique or at trade shows are final without exception.

 

Exchanges:

We always strive to make sure customer satisfaction. If you are not completely satisfied with the product you've purchased you may exchange it for a selection of equal or greater value under the following conditions:

    Exchange Time Frame: You must contact us within 5 days of receipt of product(s). Any exchange request after 5 business days will not be honored.
    Product must be in original condition: Product should be unused and in its original condition; unwashed and not combed, picked brushed or otherwise altered. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. If the product you are trying to exchange is received in any other condition it will be returned to you in the same method as your original order at your expense.
    Replacement Value: Product must be exchanged for something of equal or greater value. Please be forewarned, no credit will be given if you select a replacement of a lesser value.
    Shipping Charges: You will be required to pay shipping back both ways. In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

*  Exchanges are NOT available on clearance, tradeshow or in store purchases.

 

Copyrights / Content:

You should assume that everything on www.brazilianhairnyc.com is copy written unless otherwise noted and that it must not be used except as provided in the Terms of Use or with the express written consent of Brazilian Hair International. Any product, service, program, or technology described on the www.ihi.co.in site may be the subject of other intellectual property rights (including but not limited to copyright, trademark, or patent rights) owned by Brazilian Hair International l. Any such right that is not expressly licensed herein is reserved by Brazilian Hair International.

Images of people or places displayed on the www.brazilianhairnyc.com site are either the property of, or used with permission by, Brazilian Hair International. Use of these images by you or other third parties is prohibited unless expressly permitted expressly by Brazilian Hair International. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.

 

Limitation of Liability:

Brazilian Hair International does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Brazilian Hair International will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products Brazilian Hair International aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Brazilian Hair International is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Note: If you need further clarification about our Terms and Conditions or have general questions please call 1-646-330-5956 or email us at customerservice@brazilianhairnyc.com

 

Privacy Policy:

Brazilian Hair International's Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through the www.brazilianhairnyc.com or over the phone with a representative. This includes personal information which is information about you that is personally identifiable such as your name, address, e-mail address and phone number, as well as "Anonymous Information," which is information that is not associated with or linked to your personal information and does not result in your identification in any way (order details / history) etc.

•   We receive and store any information you enter on our website or give us in any other way. We use the information you provide to process your orders, respond to your requests, make your buying experience more comfortable and for further communication with you.

•   From time to time we may email you newsletters, announcements of new products and sales, notifications of changes to our policies and order confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please contact us at customerservice@brazilianhairnyc.com and we will remove from our contact list at once.

•   We work to protect the security of your information during transmission by using software that encrypts information you provide to us during the process of placing your order.

•   We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

•   Please note, as a further measure to protect you we do not retain your credit card or payment information.

If you have questions about our Privacy Policy please feel free to contact us at customerservice@brazilianhairnyc.com or call us at 1-646-330-5956 Monday through Friday from 8:30 am PST. to 5:30 pm PST (11:30am EST. to 8:30 pm EST.)

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